Cancellation and Refund Policy
At R M Ayurved, we strive to ensure that our customers are fully satisfied with their purchases. Our Cancellation and Refund Policy outlines the terms under which cancellations, returns, and refunds are accepted. Please read this policy carefully before making a purchase.
1. Order Cancellation
You may cancel your order within 24 hours of placing it, provided the order has not yet been dispatched. To request a cancellation, please contact our customer support team at kmukul450@gmail.com or call us at 7251000003. We will process the cancellation and issue a full refund to the original payment method.
Orders that have already been shipped cannot be canceled. In such cases, you can refer to our return policy for information on how to proceed.
2. Return and Replacement Policy
We offer a 7-day return window for products that are eligible for returns. To qualify for a return or replacement, the product must:
- Be unused, unopened, and in its original packaging.
- Include all original labels, accessories, and documentation.
- Be in the same condition as received.
To initiate a return, please contact us at kmukul450@gmail.com within 7 days of receiving your order. Upon approval of your return request, we will provide you with instructions on how to return the product.
For defective or damaged products, we will offer a replacement or issue a full refund, including shipping costs. In cases of a change of mind or if the product does not meet your expectations, return shipping costs will be your responsibility.
3. Refund Policy
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note that certain situations may result in partial refunds:
- Any item that is returned more than 7 days after delivery.
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
If you haven’t received a refund within the expected time frame, first check your bank account or contact your credit card company. If you still have not received your refund, please contact us at kmukul450@gmail.com.
4. Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Opened or used personal care products such as oils, creams, or powders.
- Gift cards and vouchers.
- Products purchased during sale or promotional events.
We encourage customers to carefully read product descriptions and check all details before making a purchase.
5. Shipping for Returns
When returning a product, please ensure it is properly packaged to prevent any damage during shipping. You are responsible for the cost of return shipping, except in cases where the product is defective, damaged, or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Changes to This Cancellation and Refund Policy
We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be reflected on this page, and the date of the latest revision will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed about our practices.
7. Contact Us
If you have any questions or concerns regarding this policy, please contact us at:
R M Ayurved
Email: kmukul450@gmail.com
Phone: 7251000003
Address: Bhran Tiraha Etmadpur Agra, Etmadpur, India 283202