2. Return and Replacement Policy

We offer a 7-day return window for products that are eligible for returns. To qualify for a return or replacement, the product must meet the following conditions:

• It must be unused, unopened, and in its original packaging.
• All original labels, accessories, and documentation must be included.
• The product must be in the same condition as received, without any damage or signs of use.

To initiate a return, please contact us at info@rmayurved.com within 7 days of receiving your order. Our support team will review your request and, upon approval, provide you with instructions for returning the product.

If you receive a product that is defective, damaged, or incorrect, RM Ayurved will offer a replacement or issue a full refund, including shipping costs. For returns due to a change of mind or if the product does not meet your expectations, you will be responsible for the cost of return shipping. Please ensure that returned products are securely packaged to prevent damage during transit.

3. Refund Policy

Once your returned item is received and inspected, we will notify you regarding the status of your refund. If your return is approved, your refund will be processed and credited to your original payment method within 7-10 business days. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Partial refunds may be issued in the following cases:

• Any item that is returned more than 7 days after delivery.
• Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

If you have not received your refund within the expected timeframe, please check your bank account or contact your credit card company. If you still have not received your refund, please contact us at info@rmayurved.com for assistance.

4. Non-Returnable Items

Certain items are non-returnable and non-refundable, including but not limited to:

• Opened or used personal care products such as oils, creams, or powders.
• Gift cards and vouchers.
• Products purchased during sale or promotional events.

We encourage customers to carefully read product descriptions and check all details before making a purchase. If you have any questions about a product’s eligibility for return, please contact our support team before placing your order.

5. Shipping for Returns

When returning a product, please ensure it is properly packaged to prevent any damage during shipping. You are responsible for the cost of return shipping, except in cases where the product is defective, damaged, or incorrect. RM Ayurved recommends using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. If the returned product is lost or damaged during transit, RM Ayurved will not be responsible for processing the refund or replacement.

6. Refunds for Services

For digital services, consultations, or subscriptions purchased through RM Ayurved, refunds are generally not provided once the service has been rendered or the subscription period has started. If you believe you are eligible for a refund due to a technical issue or service failure, please contact our support team with details of your case. RM Ayurved will review your request and may issue a refund at its sole discretion.

7. Payment Disputes and Chargebacks

If you believe there has been an error or unauthorized transaction related to your payment, please contact RM Ayurved immediately. We will investigate the issue and work with you to resolve any disputes. Chargebacks initiated through your bank or payment provider may result in suspension of your account until the matter is resolved. RM Ayurved reserves the right to contest any chargebacks and provide evidence of valid transactions.

8. Changes to This Cancellation and Refund Policy

RM Ayurved reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be reflected on this page, and the date of the latest revision will be indicated at the top of the policy. We encourage you to review this policy periodically to stay informed about our practices. Continued use of the RM Ayurved app or web platform after changes to this policy constitutes acceptance of the revised terms.

9. Legal Compliance and Limitations

All refunds, cancellations, and returns are subject to applicable laws and regulations. RM Ayurved complies with the Consumer Protection Act, 2019 and other relevant Indian laws regarding e-commerce and digital transactions.

RM Ayurved reserves the right to refuse refunds, cancellations, or returns in cases of suspected fraud, abuse, or violation of our Terms of Use. Any misuse of the refund or cancellation process may result in suspension or termination of your account and legal action as deemed necessary.

10. Contact Us

If you have any questions, concerns, or require assistance regarding this Cancellation and Refund Policy, please contact us at:
RM Ayurved
Email: info@rmayurved.com
Phone: 7251000003
Address: Bhran Tiraha Etmadpur Agra, Etmadpur, India 283202