1. Introduction

At RM Ayurved ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information with transparency and integrity. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our mobile application and services related to Ayurveda consultations, wellness programs, and health management.

2. Types of Personal Information Collected by RM Ayurved

To provide a secure, personalized, and effective wellness experience, RM Ayurved collects various categories of personal information from users. This includes identity, health data, appointment details, payment information, device and usage logs, location (with consent), uploaded media, and communication records.

3. How We Use Your Information

• Create and manage your account
• Provide Ayurvedic health services and consultations
• Process appointments and medicine orders
• Facilitate secure payments (via gateways)
• Improve app functionality and user experience
• Send notifications, reminders, and updates
• Comply with legal obligations

4. Cookies and Other Tracking Technologies

We use cookies, device identifiers, analytics, and crash reports to ensure app functionality, security, and improvement. You may disable tracking through device settings, though some features may not work properly.

5. Information Sharing and Disclosure

RM Ayurved does not sell, rent, or share your personal data with third parties for marketing. Limited access may be granted to internal staff on a need-to-know basis. Disclosure only happens when required by law.

6. Third-Party Content and External Links

RM Ayurved may contain links to external websites, third-party services, or embedded content (such as videos, blog articles, or payment gateways) that are not operated or controlled by RM Ayurved. These third-party platforms have their own privacy policies and data handling practices, which may differ from ours.

We provide such links or embedded content only for user convenience or as part of service integrations (e.g., payment processing or informational content). However, once you leave the RM Ayurved environment or interact with content hosted externally, this Privacy Policy no longer applies.

We make no warranties or representations regarding the privacy, data security, or practices of any third-party platforms linked or referenced through our app or website. Your interaction with any such third party is solely governed by their respective terms and privacy policies.

We strongly recommend that you review the privacy statements of any third-party service before providing them with your personal or health-related information.

7. Retention of Personal Information

We retain your personal information for as long as necessary to provide you with RM Ayurved services, comply with our legal obligations, resolve disputes, and enforce our policies. Health and consultation data may be retained securely for medical and regulatory purposes, unless a specific deletion request is made.

If you delete your account, we will remove your personal data from our active systems within a reasonable time, except where retention is required by law (e.g., financial records, dispute resolution, or fraud prevention).

8. Controlling Your Personal Information

You have full control over your personal information provided to RM Ayurved. You may:

• View and update your profile and contact details from within the app
• Request correction of incorrect health or contact data
• Request account deletion or withdrawal of consent at any time by contacting us

We will act on such requests promptly, in accordance with applicable laws. However, certain services may be unavailable if you withdraw critical information or delete your account.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we may have inadvertently collected such information, please contact us immediately so that we can take appropriate steps to delete it.

10. Confidentiality and Security

We implement strict security measures to protect your personal and health information. These include:

• Encrypted data transmission (SSL)
• Secure servers and firewall protection
• Access control and activity logging for internal staff

Access to your information is restricted to authorized personnel only, and all employees are trained in data confidentiality. While we take all reasonable precautions, no system is 100% secure. RM Ayurved is not responsible for unauthorized access due to factors beyond our control (e.g., device misuse, third-party apps, etc.).

11. Social Media

RM Ayurved may maintain official pages or content on platforms like Instagram, Facebook, or YouTube for educational or promotional purposes. Any information you voluntarily submit through these platforms is governed by their own privacy policies.

We do not collect or store personal information through social media platforms unless you explicitly share it with us (e.g., messaging us with a query). We recommend avoiding posting health or sensitive data publicly on social media.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or internal practices. The latest version will always be available within the app or on our official website.

We encourage you to review this Policy periodically. If we make significant changes, we will notify you via email, app alert, or other appropriate means.

13. Disclaimer

RM Ayurved provides Ayurveda-related health and wellness services as complementary guidance and not a substitute for emergency or licensed medical care. We do not claim to treat or cure medical conditions in a clinical setting.

The accuracy of self-assessment tools or dosha recommendations depends on user inputs. Users are advised to consult qualified professionals for serious or chronic health concerns.

Use of our services is at your own discretion and risk, and RM Ayurved disclaims any liability for loss or damage arising from improper use of the app or its content.

14. Data Protection Officer / Grievance Officer

In accordance with the Information Technology Act, 2000, the details of the Grievance Officer are as follows: